What do you currently write for customers or clients?

• Fact sheets or information sheets
• Appointment letters
• Contracts
• Flyers & Brochures
• Invoices
• Training materials
• Minutes and Agendas
• Posters
• Website – desk tops or ipads or mobiles
• Rights and Responsibilities
• Consumer reports
• Text message reminders
• Surveys & customer feedback
• Signage.

What else do you ask your customers and clients to read, understand and be able to use functionally?

What must your staff be able to read, understand & use functionally?

• Quality Assurance
• Instruction sheets – How to guides
• Safety instructions
• Policy and Procedures
• Appointment letters & contracts
• Annual Leave, Sick Leave and Holiday Leave Entitlements
• Salary Packaging
• Intranet and Internet
• Rights and Responsibilities
• Emails from senior managers and others
• Daily reports
• Incident reports.

What else can you add to this list?