What do you currently write for customers or clients?
- Fact sheets or information sheets
- Appointment letters
- Contracts
- Flyers & Brochures
- Invoices
- Training materials
- Minutes and Agendas
- Posters
- Website – desk tops or ipads or mobiles
- Rights and Responsibilities
- Consumer reports
- Text message reminders
- Surveys & customer feedback
- Signage.
What else do you ask your customers and clients to read, understand and be able to use functionally?
What must your staff be able to read, understand & use functionally?
- Quality Assurance
- Instruction sheets – How to guides
- Safety instructions
- Policy and Procedures
- Appointment letters & contracts
- Annual Leave, Sick Leave and Holiday Leave Entitlements
- Salary Packaging
- Intranet and Internet
- Rights and Responsibilities
- Emails from senior managers and others
- Daily reports
- Incident reports.
What else can you add to this list?
