Government and Non Government Organisations

Governments write many documents
ipad - screen with text

woman signing a form


What documents are available to all staff?


Remember all staff have different reading skills. Sometimes this can be related to the type of job they are employed for, but not always.

Many times, office based staff may have good reading skills.


  • do they have the time to read and understand complex documents?
  • do they have the writing skills to develop correct complex documents using complex language and complex sentence structure?

Who said complex documents are the only documents that are acceptable?

What documents do you expect all staff to be able to read, understand and use functionally?

Here is the start of a list.

  • Quality Assurance
  • Instruction sheets – How to guides
  • Safety instructions
  • Policy and Procedures
  • Appointment letters & contracts
  • Annual Leave, Sick Leave and Holiday Leave Entitlements
  • Salary Packaging
  • Intranet and Internet
  • Rights and Responsibilities
  • Emails from senior managers and others
  • Daily reports
  • Incident reports.


list with tick boxes on clipboardWhat else can you add to this list?

Audit your internal documentation. What documents available to all staff need to be in Easy English?

filling in personal information on a form


All government and non government departments produce information for the public.

We have the right to access information in the way we need now, to read, understand and use this information functionally. UNCPR 2006

What information does your department currently write for the public?

  • Fact sheets or information sheets
  • Appointment letters
  • Flyers & Brochures
  • Invoices
  • Training materials
  • Minutes and Agendas
  • Posters
  • Website – for desk tops or ipads or mobiles
  • Rights and Responsibilities
  • Consumer reports
  • Text message reminders
  • Surveys & customer feedback
  • Committee reports
  • Response to proposed policy or law changes

Can you add to this list?

All government departments have to be able to communicate effectively with the public.




Audit your public documents.


All documents need to be accessible to the 44% of the Australian population with non functional literacy. ABS 2013 #4228

Files in a filing cabinet

Who is the audience?

As a government department you have a responsibility to ensure everyone can access your written information.

Read more at Who needs Easy English?

man on couch reading a pile of a4 papers

Legislation and Policies

There is significant legislation at an international, federal, and state level of government which drives the implementation of Easy English.

These laws apply to Federal, State  and Local government as well as non government organisations.

As departments develop their implementation of Easy English further policies  are being developed.

Read more at Legislative and Policy Framework.Legal scales balanced

Email me any other legislation or polices relevant to Easy English